Customer Service Policy

How we can help

At HOBIBEAR, customer service is here to help with product questions, order details, delivery concerns, and returns. Please visit our Contact Us page for assistance. Include your order number when asking about an existing purchase, together with a short description of what you need. Please do not send passwords or complete payment card details.

Before placing an order

Read the product description and review the options you have selected. If an item detail is unclear, ask before purchasing so that you can make an informed choice. All store prices and transactions use USD.

Order changes

If you need to correct an address, change an order, or request cancellation, contact us as soon as possible. Whether a change is possible depends on the current order status. A request alone does not confirm that the order has been changed; wait for a response confirming the outcome.

Delivery assistance

Orders are dispatched in 1–3 days, and expected delivery is 6–12 days. Worldwide shipping is free, and we cover related duties and taxes so customers do not bear additional charges. Delivery timing is estimated. If your parcel appears delayed, missing, or damaged, provide your order number and the details available so we can help review the issue.

Returns and refunds

We offer a 60-day return window. Contact us for the return instructions applicable to your order before sending a parcel. Refunds take 5–10 days. See our Refund Policy for more information.

Feedback

Questions and feedback help us understand your experience. Tell us what happened and what assistance you are looking for. Please visit our Contact Us page for assistance.