Privacy Policy

Your information and your order

This page explains the customer information involved in shopping with HOBIBEAR. When you place an order or contact us, the information you provide may include your name, contact details, delivery address, order selections, and the content of your message. Share only the details needed for your purchase or request.

Order and service information

Order information is used to arrange your purchase, delivery, and related customer assistance. Contact information allows us to respond to questions about an order, a delivery, or a return. Information relevant to a payment or delivery may need to be processed by the services involved in completing that transaction.

Information in your messages

If you contact us about a problem, an order number and a clear description can help identify the relevant purchase. Avoid including passwords, complete payment card numbers, or other details that are not needed to answer your question. If more information is necessary, we can explain what would help with the request.

Keeping your details accurate

Please check the information you enter before submitting an order. If you notice an incorrect contact or delivery detail, contact us promptly and explain the correction. The stage of order processing may affect whether a delivery detail can still be changed.

Questions about your information

If you want to ask about the information connected with your purchase, request a correction, or discuss removal of information, please contact us with enough detail to identify your request. Please visit our Contact Us page for assistance.